How Can I Log In to the System? #
- Open the system link.
- Enter your username and password.
- Click the “Login”
button.
What Should I Do If I Forget My Password? #
- Click “Forgot Password” on the login page.
- Enter your email address and click “Send reset email”.
- Follow the instructions in the email to reset your password.
How Can I Change the System Language? #
- Click the “Languages” icon at the top of the screen to switch between the two system languages:
- Arabic
- English
- Select the language that suits you to facilitate your work in the Call Center System.
- The system interface will switch to the selected language.
How Can I Send a Notification to a Specific User? #
- Click the “Notifications” icon
.
- Select “Send Notification”
. - Enter the title and description, select the user, then click “Send Notification”.
How Can I View the Platform’s Main Information? #
- Click the “Information” icon
.
- Review version details and copyright information.
How Can I View the Available Surveys? #
- Click “All Surveys”.
- Use the filter or search option to find the required survey.
How Can I Add Users to the survey? #
- Select “Groups and Users” from the side control menu.
- Click “New User” and a window will pop up where you can choose the method that suits you to add the user.
How Can I Add a New Queue? #
- Select “Queues”
from the side control menu. The following window will appear:
- Click “Add New Queue” and a window will pop up containing the options and parameters that allow you to add the queue.
How Can I Distribute Workload in Queues? #
- Select “Queues” from the side control menu, then follow the steps as shown in the next screen:
- Click the “Details” tab.
- Select the role, user, or queue.
- Distribute the workload as appropriate.
- Click “Save”
.
How Can I Assign Queues to Users? #
- Select “Queues” from the side control menu, then follow the steps as shown in the next screen:
- Click the “Assign Queues” tab.
- Select the queue.
- Select the user to whom the queue will be assigned.
- Click “Save”.
How Can I Retrieve a Unit from the Queue? #
- Select “Call Unit” from the side control menu. The following screen will appear:
- Select one of the methods to retrieve a sample from the queue, which include:
- Random Questionnaire.
- Add Questionnaire.
- Select Questionnaire.
- You can also go to your My Tasks page and choose a specific survey.
- Select one of the methods to retrieve a sample from the queue, which include:
How Can I View the Task Log? #
- Select “My Tasks”
from the side control menu. The following screen will appear:
- Review the table of your assigned tasks.
How Can I Filter the Task Table? #
- Click “Filter”
on the “My Tasks” screen. - Select the filter criteria and click “Search”
.
How Can I Send the survey to Another User? #
- Click “Send To” on the Contact Unit screen.
- Choose the destination to which the form will be sent, including:
- Direct manager.
- Peer employee.
- Subordinate employee.
- Follow the steps specific to each destination.
How Can I Solve Any Other Issue I Face? #
- Review the current system user manual.
- Contact the technical support team.
