Displaying the Survey Main Screen

Viewing Basic Information of Each Survey #

To view the basic information for each form, follow these steps:

• Click the “All Surveys” link at the top of Al-Khwarizmi platform page to open a screen displaying the forms created either by you or by your team members.

• Click on the survey you are working on to open its “Dashboard”, which includes:
  • Counts of roles, users, queues, and assigned samples.
  • The following tables and information:
    • Queue progress:
      • Queue Name
      • Progress
      • Total Available Units
      • Total Pulled Units
      • Num Of Agents
      • Reassign Queue
    • Unit Distribution Over Status:
      • Call Center status
      • Survey completion status
      • Last call status
      • Count
    • Agents Report:
      • Agent Name
      • Queue name
      • Pulled Units
      • Completed
      • Not Completed
      • Postponed
      • Transferred to Web
      • Transferred to field
      • Workload Assigned
    • Your Team Members
    • Calls progress