Adding a New Job Group

Adding a new job group and defining its details within the Call Center System. #

The “Groups and Users” screen allows you to manage job groups and assign users to them.
To define a job group, follow these steps:

• Select “Groups and Users” from the side control menu.
• Click “Job Groups” under the Groups & Users section.

• Click “New Job Group” then follow the steps shown in the next screen.
  • Fill in the Group Color field or keep the default color.
  • Enter the group name in both English and Arabic.
  • Add a brief description of the group in both languages.
  • Click “Add Role” to define the roles and permissions for this group. then follow the steps below:

– Enter the role name in English and Arabic in the designated fields.
– From the list, select the permissions you wish to assign to the role, such as Job Groups, Unit Search, or Incoming Calls.
– Once you’ve set the required permissions, click “Save” to add the role or “Cancel” to discard the action.