Assign queues to users to enable them to efficiently follow up on surveys. #
By assigning queues, you define the user responsible for following up on each survey. To assign queues, follow these steps:
- From the side control menu, select “Queues”
- Click the “Assign Queues” tab. A screen will appear divided into two sections:
- Available Queues
- Users Matching the Queue Criteria
- Select the queue from the “Queues” section, then select the user from the “Users” section.
- Once you complete the selections, click “Save”
to assign the queue to the user.
