Support
How to add a support ticket
From Incoming Calls page, click on Add Call.
How to change support ticket status
From Incoming Calls page, change the status from the table as shown below.
INFO
You can change the status when adding new support by click on Follow up then select the status.
How to delete a support ticket
How to add notes on a support ticket
From Incoming Calls page, click on notes icon from the table as shown below.
Write the notes then click on Save.
How to search on a specific questionnaire based on respondent answers
From Unit Search page, click on add icon then select the question and answer.
How to search on questionnaire based on data collection source
From Unit Search page, select data collection source from current system filter.
