Al-Khwarizmi’s call center provides the advantage of having a dashboard for each survey, in which the numbers of roles, users, queues, and assigned samples are displayed. This page represents general information for each survey such as agents reports (which represents the progress reports for each user), queues progress, your team table, unit distribution over status, call progress and coding queues progress which is only for display and none of it can be modified.

At the top of the screen appears the number of roles, users, queues, and assigned samples.

Queue progress: The table contains the queue’s name, the percentage of progress in each queue, the total available units, total pulled units, the number of agents, and reassign the queue.

Calls progress: It shows the number of calls that have been completed, call status, and so on, where the date can be set to show the number of calls and their divisions according to the date entered.

Your team: The team members with their usernames and the presented roles.

Agents Report: Contains agent name, queue name, pulled units, completed units, not completed units, postponed units, transferred to web units, and workload assigned.

Unit Distribution over status: classify and count the pulled units based on the call center completion status, survey completion states and last call status.

Coding Queue progress: Shows the progress percentage for each queue pre-defined as a coded queue, total units, coded units, uncoded units, and the number of agents.